Account Director

Our mission is two-fold: growing a brand that is seen as the industry’s “Confident Guide” and building a business with a balanced purpose.  We want to be a “Confident Guide”, sat between the vendors, who make technology, and our clients who want to use it to help deliver the outcomes most important to them.  We offer solutions, services, platforms, applications and expertise to help.   

We might help our clients in a simple way, such as supplying them with the ‘equipment’ they know they already need. Alternatively, they might want to partner with us and allow us to fill holes in their understanding. Or they might want us to take care of everything, helping to agree on the destination and guiding them every step of the way. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients can rely on. We also want to continue to build a business that we can all be proud of, with a focus on five stakeholders: clients, people, partners, communities and shareholders. 

To ensure we live up to our mission and purpose we focus on five fundamental principles that have driven our award-winning success to date, namely: 

• Caring deeply about our people 

• Caring deeply about our clients 

• Developing differentiated and valuable product, service and solution offerings 

• Driving operational success through our processes, systems and methodologies and a mindset of continual improvement 

• Continuing to grow organically and profitably  

At Natilik we care about everyone as an individual, as a human being, not just as an employee and try and treat people as such. An organisation that can align the performance, goals, beliefs and values of its people to the business goals, beliefs and values of the company can achieve amazing things! We want everyone to fulfil their potential. We want people to be able to grow and develop throughout their career and enjoy a wide range of opportunities. We believe that we can always learn new things, develop and grow as individuals and as teams.  We support a working environment which encourages positive change and embracing new challenges. Not only does this ensure our clients receive the best delivery and service but importantly we know this is key to our people’s satisfaction at Natilik.    

Role Purpose

The Account Directors purpose is to ensure we have happy Clients who value their relationship with Natilik, whether we are Consulting, Partnering or Supplying. They also achieve their fiscal targets by understanding Clients needs and helping them achieve them by ‘Landing’ new opportunities for Natilik, ‘Expanding’ existing business, ‘Renewing’ and protecting recurring revenue and helping Clients ‘Adopt’ our solutions and services. (LAER) 

Main activities, tasks & duties: 

• Build amazing relationships with your Clients and understand the outcomes they are trying to achieve. Be the voice of your Client within Natilik 

• Build amazing relationships with your colleagues at Natilik and Focus Partners who will help you deliver to your Clients.  

• Become expert at understanding and applying Natilik’s go-to-market proposition and understand how this can positively impact our Clients (LAER) 

• Co-ordinate and direct your Virtual Team in Natilik to ensure your wider team is helping you and your Clients achieve their outcomes.  

• Manage a sales cycle, from opportunity discovery through to closure 

• Ensure the financial integrity of every Client contract/deal/transaction 

• Use Natilik’s tools to document and develop our relationship and sales strategy with our Clients.  

• Forecast both short- and long-term opportunities 

• Meet with your Leader to discuss Client relationships and pipeline health.  
  

How you will make an impact: 

• Achieving your fiscal targets: 

• Booked Gross Profit  

• Renewals 

• Achieving your LAND target 

• Having happy Clients 

• Being a valued and respected member of your team 

• Achieving the goals set out with your Leader in your Individual Development Plan 

Key Qualities: 

To deliver in your role we expect the following skills, abilities, knowledge & experience: 

• Be Client Obsessed: Having a desire to always do best by customers, delivering 100% for every prospect and client. 

• Relentless Approach: Sales can be hard, and having an attitude that allows you continue moving forward despite setbacks is useful. 

• Sales Aptitude: The ability to question effectively and truly understand our customer’s needs, as well as having inherent negotiating skills. 

• Relationship Builder: Both internally and externally, it’s vital that this person can develop lasting relationships if we intend to deliver successfully to clients. 

• Continuous learner: Someone that’s constantly looking at ways to improve their sales approach and their industry knowledge. 

• Diligent Documenter: Making sure we’re capturing the right information in the right systems throughout the process. 

• Time Management: Highly organised and capable of prioritising your workload based on customer requirements. 

• Professionalism: Appropriately representing Natilik when engaging with customers and partners, while also treating colleagues with respect. 

Experience & Knowledge:  

• Understand your Clients business, vertical and competitive set. 

• Understand your Client's business and IT outcomes.  

• Understand Natilik’s proposition. 

• Understand Focus Partners propositions. 
  

Benefits

Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer:

• 25 days annual leave (+ public holidays) rising with tenure

• Quarterly Awards and Bonuses

• Flexible Working Policy

• Access to Financial Wellness support

• Industry-leading home working and mobility technology

• Private Medical Insurance contribution (up to $120 per month)

• Company shares (available after One year tenure)

• Access to EAP scheme for you and your household

• Money towards your Gym Membership (up to 50%)

• Annual paid volunteering day

• Enhanced parental leave

• Access to funding for additional qualifications and courses

• Access to paid study leave
  

Why Natilik?

With Centres of Excellence in London, New York, and Sydney, we are a truly global partner delivering solutions to clients across 62 countries.

In the UK, we have recently been named as the first Partner to be awarded Quad Mastership, which recognizes our expertise across Networking, Security, Data Centre, Hybrid Cloud, and Collaboration. We’ve also been listed as the Number 1 Great Place to Work in the medium-sized Tech category. Internationally, we are continuing to grow in size and stature and we are confident of replicating the success that we've had in the UK.

At Natilik we know it's crucial that our people reflect the diversity of our clients around the world. And we know that having people from all walks of life makes us a more creative and innovative company. That variety of experience, culture, and background allows our teams to be better. We make sure we do whatever we can to support our people too: making them feel valued and included and unlocking their potential is essential. We're incredibly proud of our diversity.

Other useful links:

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