Account Executive (Contact Centre & Collab)

Our mission is two-fold: growing a brand that is seen as the industry’s “Confident Guide” and building a business with a balanced purpose.  We want to be a “Confident Guide”, sat between the vendors, who make technology, and our clients who want to use it to help deliver the outcomes most important to them.  We offer solutions, services, platforms, applications and expertise to help. 

We might help our clients in a simple way, such as supplying them with the ‘equipment’ they know they already need. Alternatively, they might want to partner with us and allow us to fill holes in their understanding. Or they might want us to take care of everything, helping to agree on the destination and guiding them every step of the way. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients can rely on. We also want to continue to build a business that we can all be proud of, with a focus on five stakeholders: clients, people, partners, communities and shareholders.

To ensure we live up to our mission and purpose we focus on five fundamental principles that have driven our award-winning success to date, namely:

·       Caring deeply about our people

·       Caring deeply about our clients

·       Developing differentiated and valuable product, service and solution offerings

·       Driving operational success through our processes, systems and methodologies and a mindset of continual improvement

·       Continuing to grow organically and profitably

At Natilik we care about everyone as an individual, as a human being, not just as an employee and try and treat people as such. An organisation that can align the performance, goals, beliefs and values of its people to the business goals, beliefs and values of the company can achieve amazing things! We want everyone to fulfil their potential. We want people to be able to grow and develop throughout their career and enjoy a wide range of opportunities. We believe that we can always learn new things, develop and grow as individuals and as teams.  We support a working environment which encourages positive change and embracing new challenges. Not only does this ensure our clients receive the best delivery and service but importantly we know this is key to our people’s satisfaction at Natilik.  

Role Purpose:

Account Executives at Natilik are responsible for pursuing net new logos, identifying target markets and acquiring key strategic clients through a fair value exchange, selling across all of Natilik’s propositions. This person will drive adoption of Natilik’s solutions and services, specifically across the Collaboration and Contact Centre technology stacks, by landing new opportunities for Natilik and helping Clients adopt our solutions and services.

Main activities, tasks & duties:

• Manage the entire long form sales cycle, from opportunity discovery through to close.

• Identify clients that Natilik’s value proposition can positively impact.

• Build relationships with potential Natilik clients, and existing Natilik partners.

• Develop and leverage lead sources within Marketing, our partners, and other channels to discover new opportunities.

• Plan and execute lead generation campaigns.

• Develop relationships within Natilik, allowing you to provide a more complete and efficient service to our clients.

• Take fiscal responsibility for the financial integrity of deals/contracts.

• Continue to learn and gain knowledge of Natilik’s value propositions as they evolve and grow.

Key Qualities:

To deliver in your role we expect the following skills, abilities, knowledge & experience:

·       Be Client Obsessed: Having a desire to always do best by customers, delivering 100% for every prospect and client.

·       Relentless Approach: Sales can be challenging, and having an attitude that allows you continue moving forward despite setbacks is useful.

·       Sales Aptitude: The ability to question effectively and truly understand our customer’s needs, as well as having inherent negotiating skills.

·       Relationship Builder: Both internally and externally, it’s vital that this person can develop lasting relationships if we intend to deliver successfully to clients.

·       Continuous learner: Someone that’s constantly looking at ways to improve their sales approach and their industry knowledge.

·       Diligent Documenter: Making sure we’re capturing the right information in the right systems throughout the process.

·       Time Management: Highly organised and capable of prioritising your workload based on customer requirements.

·       Professionalism: Appropriately representing Natilik when engaging with customers and partners, while also treating colleagues with respect.

Experience & Knowledge:         

·       Proven success in a new business acquisition role, specifically in the technology services industry.

·       Experience selling Contact Centre solutions, explore our partners here - https://www.natilik.com/about-us/our-partners/

·       Knowledge of and experience selling Collaboration solutions is also desirable.

·  Understanding of Client business, vertical and competitive sets.

·       Understanding of Focus Partners propositions.

How you will make an impact:

·       Achieving your fiscal targets by onboarding new clients.

·       Positive client satisfaction (NPS) and partner recognition.

·       Contribution to team development and mentoring.

·       Being a valued and respected member of your team.

·       Achieving the goals set out with your Leader in your Individual Development Plan.

Benefits

Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer:

• 25 days annual leave (+ public holidays) rising with tenure

• Quarterly Awards and Bonuses

• Flexible Working Policy

• Access to Financial Wellness support

• Industry-leading home working and mobility technology

• Private Medical Insurance contribution (up to $120 per month)

• Company shares (available after One year tenure)

• Access to EAP scheme for you and your household

• Money towards your Gym Membership (up to 50%)

• Annual paid volunteering day

• Enhanced parental leave

• Access to funding for additional qualifications and courses

• Access to paid study leave
  

Why Natilik?

With Centres of Excellence in London, New York, and Sydney, we are a truly global partner delivering solutions to clients across 62 countries.

In the UK, we have recently been named as the first Partner to be awarded Quad Mastership, which recognizes our expertise across Networking, Security, Data Centre, Hybrid Cloud, and Collaboration. We’ve also been listed as the Number 1 Great Place to Work in the medium-sized Tech category. Internationally, we are continuing to grow in size and stature and we are confident of replicating the success that we've had in the UK.

At Natilik we know it's crucial that our people reflect the diversity of our clients around the world. And we know that having people from all walks of life makes us a more creative and innovative company. That variety of experience, culture, and background allows our teams to be better. We make sure we do whatever we can to support our people too: making them feel valued and included and unlocking their potential is essential. We're incredibly proud of our diversity.

Other useful links:

Awards and accreditations / Communities / Careers