Collaboration Sales Specialist

Our mission is two-fold: growing a brand that is seen as the industry’s “Confident Guide” and building a business with a balanced purpose. We want to be a “Confident Guide”, sat between the vendors, who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer solutions, services, platforms, applications and expertise to help.

We might help our clients in a simple way, such as supplying them with the ‘equipment’ they know they already need. Alternatively, they might want to partner with us and allow us to fill holes in their understanding. Or they might want us to take care of everything, helping to agree on the destination and guiding them every step of the way. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients can rely on. We also want to continue to build a business that we can all be proud of, with a focus on five stakeholders: clients, people, partners, communities and shareholders.

To ensure we live up to our mission and purpose we focus on five fundamental principles that have driven our award-winning success to date, namely:

• Caring deeply about our people

• Caring deeply about our clients

• Developing differentiated and valuable product, service and solution offerings

• Driving operational success through our processes, systems and methodologies and a mindset of continual improvement

• Continuing to grow organically and profitably

At Natilik we care about everyone as an individual, as a human being, not just as an employee and try and treat people as such. An organisation that can align the performance, goals, beliefs and values of its people to the business goals, beliefs and values of the company can achieve amazing things. We want everyone to fulfil their potential. We want people to be able to grow and develop throughout their career and enjoy a wide range of opportunities. We believe that we can always learn new things, develop and grow as individuals and as teams. We support a working environment which encourages positive change and embracing new challenges. Not only does this ensure our clients receive the best delivery and service but importantly we know this is key to our people’s satisfaction at Natilik. 

The role

Natilik is seeking a highly driven and experienced Technology Sales Specialist to sell net new collaboration managed services into Natilik’s existing client base. The individual will be selling Natilik’s: 

• Collaboration Managed Services portfolio, centred around CaaS (Collaboration as a Service) based on Cisco WebEx Calling, Microsoft Teams 

• RaaS (Room as a Service) based on Cisco or Neat video endpoint solutions.  

• COMaaS (Compliance as a Service) based on Theta Lake technology into Microsoft Teams & Cisco collaboration clients. 

The successful candidate will be an expert relationship builder with a strong track record in upselling and cross-selling to established customers, particularly within mid-market and enterprise segments. 

Key responsibilities

• Drive revenue growth through the sale of collaboration managed services into existing client accounts. 

• Identify opportunities to expand client usage of Cisco WebEx Calling, Microsoft Teams voice, and collaboration endpoints (Cisco, Neat). 

• Work closely with account management teams to develop account plans and strategies for growth. 

• Build trusted advisor relationships with key client stakeholders (CIOs, Heads of IT, UC Managers). 

• Collaborate with internal technical pre-sales and delivery teams to develop and propose tailored solutions. 

• Educate clients on the benefits of evolving their collaboration environments and adopting managed services. 

• Maintain detailed and accurate sales forecasts, pipeline, and activity records using CRM tools. 

• Stay current with collaboration technology trends, licensing models, and vendor roadmaps to inform client conversations. 

Required experience & skills

• Minimum 5 years’ direct experience selling collaboration solutions and services (WebEx Calling, Microsoft Teams voice, endpoints) into existing accounts. 

• Experience in an Overlay Sales role (collaboration) is desired and preferred.

• Demonstrable track record of revenue growth and overachievement through upselling and expanding within a customer base. 

• In-depth understanding of the collaboration landscape, including cloud calling, video conferencing, and endpoints from Cisco and Neat. 

• Experience navigating and influencing complex stakeholder groups within client organisations. 

• Excellent communication, relationship-building, and commercial negotiation skills. 

• Familiarity with account planning and customer success strategies. 

Desirable qualifications

• Vendor certifications from Cisco or Microsoft in collaboration technologies. 

• Experience working with or for managed service providers (MSPs). 

• Understanding of Direct Routing, SBCs, and integration between Microsoft Teams and third-party telephony platforms. 

• Exposure to lifecycle management and adoption strategies for UC and video solutions. 

Benefits

Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer:

• 25 days annual leave (+ bank holidays) rising with tenure

• Quarterly Awards and Bonuses

• Flexible Working Policy

• Competitive pension scheme

• Access to Financial Wellness support

• Industry-leading home working and mobility technology

• Private Medical Insurance

• Company shares (available after One year tenure)

• Medicash (Cashback Scheme)

• Retail discounts via Medicash

• Access to EAP scheme for you and your household

• Vehicle lease salary sacrifice scheme (available after One year tenure)

• Cycle to Work Scheme

• Annual paid volunteering day

• Enhanced parental leave

• Access to funding for additional qualifications and courses

• Access to paid study leave

Natilik Diversity & Inclusion

At Natilik we know it's crucial that our people reflect the diversity of our clients around the world. And we know that having people from all walks of life makes us a more creative and innovative company. That variety of experience, culture and background allows our teams to be better.  We make sure we do whatever we can to support our people too: making them feel valued and included and unlocking their potential is essential. We're incredibly proud of our diversity.