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Inside Sales Executive

Hybrid
  • London, England, United Kingdom
Sales - National Enterprise

Job description

Our mission is two-fold: growing a brand that is seen as the industry’s “Confident Guide” and building a business with a balanced purpose. We want to be a “Confident Guide”, sat between the vendors, who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer solutions, services, platforms, applications and expertise to help.


We might help our clients in a simple way, such as supplying them with the ‘equipment’ they know they already need. Alternatively, they might want to partner with us and allow us to fill holes in their understanding. Or they might want us to take care of everything, helping to agree on the destination and guiding them every step of the way. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients can rely on.


We also want to continue to build a business that we can all be proud of, with a focus on five stakeholders: clients, people, partners, communities and shareholders.


To ensure we live up to our mission and purpose we focus on five fundamental principles that have driven our award-winning success to date, namely:

  • Caring deeply about our people
  • Caring deeply about our clients
  • Developing differentiated and valuable product, service and solution offerings
  • Driving operational success through our processes, systems and methodologies and a mindset of continual improvement
  • Continuing to grow organically and profitably


At Natilik we care about everyone as an individual, as a human being, not just as an employee and try and treat people as such. An organisation that can align the performance, goals, beliefs and values of its people to the business goals, beliefs and values of the company can achieve amazing things!


We want everyone to fulfil their potential. We want people to be able to grow and develop throughout their career and enjoy a wide range of opportunities. We believe that we can always learn new things, develop and grow as individuals and as teams. We support a working environment which encourages positive change and embracing new challenges. Not only does this ensure our clients receive the best delivery and service but importantly we know this is key to our people’s satisfaction at Natilik.


Role Focus

To deliver a world class, end to end sales experience to clients.


Role Purpose

The Inside Sales Representative is responsible for assisting the sales team by supporting the sales process and providing outstanding service to our clients. This includes coordinating internal virtual teams, working directly with clients, managing internal systems to ensure data accuracy, collaborating with vendors and partners, creating and negotiating quotes and proposals. The role is accountable for ensuring quotes are processed efficiently and timely, and for working closely with the Sales Operations team to ensure seamless order processing for clients. Additionally, this role serves as a stepping stone for individuals seeking to gain an understanding and start a career in Natilik’s industry.


This role has a clear and proven success track into an enterprise sales career and will benefit from the support of industry leaders and those at the top of their discipline. We are looking for individuals interested in pursuing this career path, those who are tenacious, hungry, and success driven. As Natilik's future Technology Sales talent, you will get to know our sales-cycle inside and out, understanding our processes, systems, technologies, partner eco-system and more. With this insight, you will be set up for success as an enterprise salesperson at Natilik.



Main activities, tasks & duties

Assist the sales team in managing the sales process: Provide exceptional service to clients throughout the sales cycle and work closely with the sales team on common goals in a fast paced environment. Manage the sales quote process from start to finish and ensure quote dead-lines are met and correct expectations are set.


Team Coordination: Bring together internal virtual teams to support sales activities. Collaborate effectively with team members to achieve sales goals.

Client Interaction: Work directly with clients to understand their needs and provide appropriate solutions. Maintain strong client relationships through regular communication and follow-ups. Works closely with the Account Manager to build client relationships and work to common goals. This may involve participating in client meetings or calls and providing exceptional client service.

Data Management: Responsible for forecasting quote/revenue for the business. They use data analysis and client insights to predict quote success rates and help the business plan for future growth -Bottom of Form use this information to help identify areas for improvement and develop strategies to increase client retention.

Effective utilisation of our Systems: Management of internal systems to ensure data accuracy and integrity. Update and maintain client information, sales records, and other relevant data. Understands and able to effectively utilise our order/quoting systems which include Sales Force/ CCW/AX and other partner portals.

Vendor and Partner Collaboration: Work with vendors and partners to obtain necessary information and support for sales activities. Develop and maintain positive relationships with external stakeholders. Always ensure the best possible pricing is obtained from the partner by utilising discounts, promotions and rebate schemes.

Quote and Proposal Management: Create and negotiate quotes and proposals for clients. Always ensuring deal integrity and profitability. Ensure quotes are processed efficiently and in a timely manner. Ensure the appropriate follow-ups are competed with the client to ensure clients are satisfied with the quote process.

Order Processing: Work closely with the Sales Operations team to ensure seamless order processing. Monitor and track orders to ensure timely delivery and fulfilment.

Enhancing Sales Efficiency: Streamline the sales process by supporting the sales team, ensuring quotes and proposals are created and processed swiftly and accurately. Identifying areas for improvement and develop strategies to increase client satisfaction for quoting and ordering. Able to identify operational improvements internally and work with cross functional teams to implement.

Learning and Development: Gain a thorough understanding of Natilik’s industry, products, and services. Seek opportunities for professional development and growth within the role.

Job requirements

Key Skills

To deliver in your role we expect the following skills, abilities, knowledge & experience:


Problem Solving & Judgment: Is adept at analysing and resolving complex issues related to the quote/order processes. They can make informed decisions based on data, experience, and judgment, ensuring that problems are addressed efficiently and effectively.

Adaptability & Initiative: Demonstrates flexibility and a proactive attitude, adapting to changing circumstances and taking initiative to improve processes. They are quick to respond to new challenges and can implement changes to optimise renewal operations.

Organisation: Highly organized, able to manage multiple renewal processes simultaneously. They maintain accurate records, ensure all necessary documentation is complete, and keep track of deadlines and order cycles.

Time Management: Excels in managing their time effectively, prioritising tasks to meet deadlines. They can balance urgent and long-term responsibilities, ensuring that all renewal activities are completed on time.

Communication: Possesses strong communication skills, both verbal and written. They can convey complex information clearly and effectively to team members, clients, and stakeholders, ensuring everyone is informed and aligned.

Relationship Skills: Builds and maintains strong relationships with clients and internal teams. They understand client needs and expectations, fostering trust and collaboration to ensure successful renewals.

Interpersonal Skills: Has excellent interpersonal skills, enabling them to interact positively with a wide range of individuals. They are empathetic, approachable, and skilled at managing relationships and expectations.

Collaboration: Works well with others across their team and other functions and promote a collaborative environment.

Teamwork: Is a team player who contributes to the success of the team. They support colleagues, share knowledge, and work towards shared objectives, ensuring that team efforts are coordinated and effective.

Proactive & Self Motivated: They take accountability, are highly self driven and motivated and take a pro-active approach to their role.


Behaviours & Characteristics

To have success in this role, we are looking for the following behaviours and characteristics: 


  • Motivated
  • Driven
  • Results Orientated
  • Bold
  • Tenacious


How you will make an impact

  • By being process orientated and diligent.
  • By being adaptable and proactive.
  • Through meticulous organisation, and effective time management.
  • Building and maintaining strong relationships with clients and internal teams.
  • Excellent interpersonal and communication skills.
  • Being a supportive team player.


Benefits

Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer:


  • 25 days annual leave (+ bank holidays) rising with tenure
  • Quarterly Awards and Bonuses
  • Flexible Working Policy
  • Competitive pension scheme
  • Access to Financial Wellness support
  • Industry-leading home working and mobility technology
  • Private Medical Insurance
  • Company shares (available after One year tenure)
  • Medicash (Cashback Scheme)
  • Retail discounts via Medicash
  • Access to EAP scheme for you and your household
  • Vehicle lease salary sacrifice scheme (available after One year tenure)
  • Cycle to Work Scheme
  • Annual paid volunteering day
  • Enhanced parental leave
  • Access to funding for additional qualifications and courses
  • Access to paid study leave

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