Solutions Engineer - Networking

The Solution Engineer - Networking works closely with the Natilik Sales community to workshop and design technical solutions. The primary value of this role is to understand a client’s existing technology landscape, to understand their challenges and desired outcomes, and to build a technology solution which meets the identified business objectives. This will require engaging and building good relationships with clients and prospects to generate positive interest in the solutions we are working with and the business benefits that can be gained from the investment in these technologies, as well as a deep understanding of our solution portfolio and value proposition.

Main activities, tasks & duties

• Provide quick and accurate support for transactional opportunities, working closely with Sales and Sales Operations teams to provide estimates supporting quotation for clients in a time effective manner.

• Provide Sales Operations support for any technical queries or escalations and any necessary supplier management.

• Collaborate directly with clients and clearly capture their requirements to enable you to architect and design the appropriate limited scope technology solutions to meet their business challenges.

• Clearly articulate solutions and business value through client meetings and produce detailed, clear and concise client facing documentation.

• Build and maintain great relationships with clients, prospects and internal stakeholders, acting as a trusted technical solutions advisor / advocate for clients.

• Competently use vendor pricing & design tools, working alongside internal stakeholders on commercial elements of proposed solutions.

• Conduct workshops and technology showcases of limited scope, demonstrating business value of proposed solutions.

• Assist Solution Architects with preparation and delivery of moderate/advanced scope workshops and showcases.

• Execute wireless predictive surveys to support estimation and quoting of wireless opportunities.

How you will make an impact

• Stay up to date with emerging technologies and trends.

• Understand your markets and aligned top spending accounts and where possible develop peer relationships within them.

• Be aware of key deals each month/quarter and ensure proactive engagement working with Sales and Partners.

• Ensure pipeline is accurate in SalesForce and that you are aligned properly to key opportunities.

• Ensure the deal registration process is being followed with relevant vendors when working on deals.

• Stay up to date with partner enablement and training programs relevant to Natilik proposition.

• Provide guidance and support to the sales and services communities on our proposition.

What you need to succeed

Natilik’s primary focus is to serve its clients and our structure exists to serve the clients better and develop our people quickly. The qualities, capability and attitude of our people directly dictate the client experience. The foundation of our value is our people and their core qualities and behaviours are vital. At Natilik we only employ the best talent in the industry and expect you to continually apply the following qualities and behaviours:

Complexity and Problem Solving:

• You will work on varied opportunities of moderate scope where analysis of the client desired outcomes and demonstration of judgment to determine appropriate actions is essential

• You will be required to apply conceptual thinking to understand key business and technology problems, identify appropriate solutions, and consider possible implications

• You can handle resistance and explore barriers to Design/deal closure

• You will be accountable for results, which may impact the entire Design function and relationship

Knowledge and Application;

• You will apply and develop your knowledge and professional expertise to understand, apply and contribute to Design best practise that best suits the needs of our clients and their technology challenges

• You will utilise design methodology and techniques to tactically win client sales, articulate product benefits, and lead Design negotiations

• You will work with clients to define and build confident technology roadmap plans and technology showcases, and are able to course correct at the right time adapting to varying client requirements

• You will demonstrate a profit focus with an understanding of financial metrics and deal structures, while appreciating long-term contracts and recurring revenue

Collaboration and Interaction:

• You will convey advanced information and persuade diverse technical and business-focussed stakeholders/audiences, showing an awareness of long-term client strategic priorities and immediate tactical requirements

• You will create formal networks involving coordination among groups of varying stakeholders across Natilik, Client/Prospect and our Partner communities

• You are able to realistically forecast pipelines based on validated client priorities, adjust to client changes, and identify new opportunities within existing clients.

• You will understand client requirements, success factors, and decision-making processes and are able to adapt conversations and meeting structures to align with client styles

What you need to be a good fit

Non-Technical Skills & Abilities

• Ability to build and maintain relationships across client teams and key stakeholders

• Excellent communication skills required in order to listen, understand and clearly capture client requirements whilst demystifying technology and explaining in simpler terms.

• Strong team player who enjoys working alongside others, contributing and adding informed opinion and insights to discussions.

• Ability to perform client workshops and run technology showcases

• Engage and provide knowledge transfer to individuals in Natilik rapid fulfilment

• Clearly articulate solutions and business value through documented high-level designs and diagrams

• Other valued skills and abilities are: Attention to detail, Numerate, Analysis and Diagnosis, Report creation, Negotiation skills.

Technical Skills & Abilities: Solution Engineer

• Technical background, with previous customer-facing experience

• 2 years’ experience designing Networking solutions

• A good understanding of Networking solutions

• Good knowledge of Networking partners

• Entry-level Networking accreditation (e.g. Degree-level Networking, CCST Networking, CompTIA Network+)

• Proven track record of designing low complexity solutions